Knowledge Base
Glossary
Plain-English definitions for the terminology used across HengHeng2.
- Affiliate Program
- A partnership where you earn commissions for referring new players to the platform through a unique tracking link.
- AML
- Policies and procedures designed to prevent the platform from being used for illegal money transfers.
- Bonus Code
- A short text string you enter during a promotion to claim a specific bonus offer.
- Cashback
- A refund of a portion of your net losses over a set period, credited as bonus funds or real cash.
- Deposit Limit
- A cap you set on how much money you can add to your account within a chosen time frame.
- Free Spins
- Complimentary rounds on a slot machine, usually awarded as part of a promotion, allowing you to win without using your own balance.
- Game Provider
- The company that creates and supplies the slot or casino games featured on the platform (e.g., Pragmatic Play, JILI).
- House Edge
- The built-in advantage the platform has in each game, expressed as a percentage of each bet.
- KYC
- The process of verifying your identity and personal details to ensure account security and regulatory compliance.
- Live Dealer
- A real person who streams card or table games in real time, interacting with players through video.
- Loyalty Points
- Earned credits that increase as you play, which can be exchanged for bonuses, free bets, or other rewards.
- Maximum Bet
- The highest amount you can wager on a single spin or round in a game, often limited to control risk.
- Minimum Deposit
- The smallest amount required to fund your account to qualify for a promotion or to start playing.
- Playthrough
- The total amount you must wager before bonus funds convert into withdrawable cash.
- Progressive Jackpot
- A prize pool that grows each time the game is played and is awarded at random or when a specific combination appears.
- Refer-a-Friend Bonus
- A reward given to you when a friend you have invited creates an account and meets the program’s conditions.
- Reload Bonus
- An extra credit or free spins added to your account each time you make a subsequent deposit.
- Responsible Gambling
- Tools and resources (such as limits, self‑exclusion, and support contacts) that help you stay in control of your gaming habits.
- RNG
- A computer algorithm that ensures each game outcome is random and fair.
- RTP
- The percentage of total bets a game returns to players over time, expressed as a number (e.g., 96%).
- Self-Exclusion
- A feature that lets you temporarily or permanently block access to your account to help control gambling behavior.
- Time-Out
- A short-term break you can request to pause your account for a defined period, ranging from a few hours to several weeks.
- Volatility
- A measure of how often and how much a slot game pays out; high volatility means bigger but less frequent wins.
- Wagering Requirement
- The number of times you must bet a bonus amount before you can withdraw any winnings derived from that bonus.
- Withdrawal Limit
- The maximum amount you can cash out within a specified period, often set by the platform or payment method.